Returns & Exchanges Policy

American Occultist LLC
Last updated: July 24, 2026
Contact: contact.us@americanoccultist.store

30-Day Return Window

Most eligible merchandise may be returned within 30 calendar days. The return window begins:

• on the purchase date for items bought in our physical store;
• on the pickup date for local pickup orders; or
• on the carrier-confirmed delivery date for shipped orders.

Receipt or Order Confirmation Required

In-store purchases: The original printed or digital receipt must be presented. A bank or credit-card statement is not proof of purchase. Without the receipt, we will not issue a refund, exchange, or store credit.

Online and local pickup orders: The order confirmation or order number is required.

Return Eligibility

Unless an item was defective or incorrect when sold, returned merchandise must be unused, unworn, unaltered, and in the same condition in which it was purchased. Original packaging, tags, accessories, parts, and documentation must be included. We may refuse a return that shows use, wear, smoke or fragrance exposure, damage after purchase, missing components, or any condition that prevents resale.

In-Store and Local Pickup Returns

Bring the eligible item and required receipt or order confirmation to American Occultist LLC, 422 Main Street, Coshocton, Ohio 43812, during posted business hours. Eligible online orders may also be returned at the store. Mail-in returns require advance authorization.

Returns by Mail

1. Email contact.us@americanoccultist.store with your order number, the item you wish to return, and the reason for the return.
2. If the return is eligible, we will provide authorization and return instructions.
3. Ship the item as instructed. Returns mailed without authorization may be refused or returned to the sender.

The customer is responsible for return shipping unless we sent an incorrect item or the item arrived damaged or defective.

Refunds

Approved refunds are issued to the original payment method. We may offer store credit only when the customer agrees or when the original payment method cannot accept the refund. After inspection, we generally process an approved refund within 5–7 business days. Your bank or card issuer may require additional time to post it.

Original shipping charges and expedited shipping charges are non-refundable unless the return resulted from our error or applicable law requires otherwise.

Restocking Fee

An approved return may be subject to a restocking fee of up to 15% when inspection, repackaging, or special handling is required. No restocking fee is charged for an item that we confirm was incorrect, damaged in transit, or defective when sold.

Non-Returnable Items

The following are final sale and are not eligible for return or exchange except when required by law or when we confirm that an item was defective or incorrect when sold:

• candles;
• oils, ritual anointing blends, ritual waters, and other liquid preparations;
• incense, charcoal, smoke-cleansing wands, and other burnable goods;
• ritual dirts, powders, salts, herbs, roots, barks, loose botanicals, and other consumable or loose goods;
• earrings, plugs, and other body jewelry;
• gift cards;
• readings, workshops, classes, appointments, deposits, and other booked services, subject to the cancellation terms shown at booking;
• custom-made, personalized, altered, or special-order items;
• clearance merchandise and items marked “final sale”;
• international orders, except when an item arrives damaged or incorrect; and
• third-party marketplace purchases when the marketplace requires the return to be handled through its platform.

Natural Materials and Handmade Goods

Natural stones, crystals, minerals, bones, botanicals, and handmade goods may vary in color, pattern, texture, size, shape, inclusions, fissures, or finish. Natural variation that is consistent with the item description is not a defect.

Damaged, Defective, or Incorrect Items

For shipped orders, contact us within 7 calendar days after delivery and include the order number and clear photographs of the item and packaging. For in-store or local pickup purchases, contact us or return to the store within 7 calendar days with the required receipt or order confirmation. After verification, we may provide a replacement, refund, or store credit as appropriate.

Exchanges

Eligible merchandise may be exchanged in the physical store within the same 30-day window when the replacement item is available. The receipt or order confirmation is required. We do not process direct exchanges by mail; return the eligible item for a refund and place a new order.

Order Cancellations

Online orders may be canceled within one hour of placement by emailing contact.us@americanoccultist.store. After that time, processing may have begun and cancellation is not guaranteed. Custom, personalized, and made-to-order goods cannot be canceled after work begins. Readings, workshops, appointments, and other booked services are governed by the cancellation terms shown at booking.

Third-Party Marketplaces

Purchases made through TikTok Shop or another third-party marketplace are also subject to that platform’s rules. When a platform requires returns or refunds to be initiated through its system, the platform process controls.

Return Contact Information

American Occultist LLC
422 Main Street
Coshocton, OH 43812
United States

Phone: (740) 295-9432
Email: contact.us@americanoccultist.store

Include your receipt or order number and any relevant photographs or documentation when contacting us about a return.

This policy does not limit any rights that cannot be waived under applicable law.